Firstly I will start with the few negatives about the hotel - excursions are not properly detailed, there are plenty of hidden payments that get added on to the room bill including transportation back to the resort also half day excursions are actually full day ones. ![]() For breakfast you can either go to the 20 87 grill for the buffet which again was exceptional or go to the Italian restaurant for a la carte so that was good to. Now moving onto the many positives the hotel has to offer - the food is exceptional always prepared to a high standard and has plenty of choice, each restaurant was fantastic my personal favourite was the Mura house. ![]() I recommend not contacting prior to booking excursions also ask what is included and if there is any extras you need to pay and pick up time and drop off time. I was in contact with prior to the holiday regarding the Isla Mujeres luxury sailing he failed to mention it was actually a full day excursion when he offered us half a day, when we found out we wanted to cancel only to be told we would be getting charged full amount regardless what we did, they did manage to change us to a cheaper tour so that meant we wasn’t away for the full day but they still charged us full amount which put a dampener on our holiday.
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